NSO certificates, passport appointments, OEC made convenient with Pilipinas Teleserv

Getting birth, marriage, and death certificates has become that much easier these days with service companies that allow you to order these online. One service which I have been using for years when getting these types of certificates has been Pilipinas Teleserv. I’ve used them to order up birth certificates for everyone in my family several times. With 4 kids, we’ve had to present birth certificates when enrolling them in schools, for travel abroad, and for passport application.

The best experience I had with Pilipinas Teleserv was some years back when my passport and that of my 2 boys had to be renewed. Teleserv processed our information, picked up our passports, and assisted us at the DFA so efficiently that we were in and out in just 15 minutes tops!

Pilipinas Teleserv recently hosted a brunch for some bloggers with someone from the National Statistics Office (NSO) as resource person. We got to learn more about the OTHER services of Teleserv as well as ask questions of the NSO person.

Current services of Pilipinas Teleserv

NSO Certificates

NSO issues various certificates on security paper: birth certificate, death certificate, marriage certificate, and Certificate of No Marriage (CENOMAR). Their hotline is open 24/7, even on holidays. And their coverage is nationwide.

Birth certificate on NSO security paper

Process for getting an NSO certificate

There are more payment modes now, including BancNet ATMs, online banking facilities and credit cards via an online payment channel. Teleserv says the online payment facility is compliant with the PCI-DSS’ strict certifications to ensure it is safe and secure.

DFA Express Passport Delivery
Teleserv told me that because of the new ID process at the DFA, waiting time is longer than it used to be the last time I processed our passports. Nevertheless, they make the appointment process and delivery as convenient as possible for their clients. Here’s how:

POEA Overseas Exit Clearance (OEC)

Vacationing OFWs need an OEC to be able to return to their place of work. There’s no need now to travel all the way to POEA for this as it’s just a mouse click away. It’s processed and delivered to your doorstep. Just log on to www.oecdelivery.com.ph or call (02) 737-7777.

A few more things I learned from Pilipinas Teleserv

During the open forum, I learned a few more things from NSO and Teleserv:

* The official receipt that comes with the NSO certificate needs to be kept attached to the certificate. – Waah, I never knew that and always separated them from the certificates! This OR is proof that the certificate is authentic and is sometimes required for presentation by some foreign embassies.

* Their security paper changes color from time to time. NSO orders these in bulk in a certain color and pattern. When they change color/pattern, embassies are advised. So it’s possible that while my current NSO-certified certificates serve the purpose for schools and other requirements, I may need to order up for new ones in case the family travels and the embassy/ies require a more recent security paper.

You can find Pilipinas Teleserv on the following sites:

Websites:
www.teleserv.ph
www.citizenservices.com.ph

Telephone:
(02) 737-1111 (NSO inquiries)
(02) 737-1000 (DFA inquiries)
(02) 737-7777 (POEA inquiries)

Facebook:
www.facebook.com/citizenservices

Twitter:
www.twitter.com/teleserv_ph

Metro Manila Traffic Navigator launches – with more to come

Last August 1, 2011, the Metro Manila Traffic Navigator (a web-based, real-time traffic situationer) was formally introduced to the riding public by executives from both the MMDA and TV5 present, as well as media and bloggers. When I last blogged about the Metro Manila Traffic Navigator last June 29, the first day its beta version was opened to the public, I was delighted to find the page so easy to read, clean and as real-time as you can get (with updates every 5 to 15 minutes).

The Traffic Navigator was a personal savior for me. While MMDA was already doing a good job of announcing traffic situations in the Metro via their Twitter account, it was still difficult to filter the timeline. For example, in the case of Tropical Storm Falcon, I was attending a despedida for a friend and it was raining cats and dogs outside. I went online before going home and checked MMDA’s Twitter timeline to see if the route I was taking was going to be flooded. I did find out but not after some amount of scrolling through the timeline searching for the tweet specific to what I needed.

With the Traffic Navigator, you get a visual image of the initial 6 lines that are up (EDSA, Quezon Avenue, Espana, C5, Roxas Blvd and SLEX), the various points along each line and the traffic situation in any of 3 colors – red, yellow and green. Just on the homepage alone, it’s easy to check the red (heavy traffic) points and make plans for an alternate route. The Traffic Navigator has a system view, line view, and a Google Map view so you get the situation from a macro or micro level.

At the formal launch, MMDA Chairman, Atty. Francis Tolentino; TV5’s Chief of News and Information Division, Ms. Luchi Valdes;  and TV5 Interaksyon.com’s editor-in-chief, Mr. Roby Alampay, talked about how the idea of Traffic Navigator was born and what they hoped it would achieve in terms of upping public service levels. MMDA’s Yves Gonzalez also explained how the app was being updated to reflect real-time traffic situations. Since it began operations, about 6,000 drivers and commuters have already consulted the Traffic Navigator.

The Traffic Navigator is so versatile that it will run on, and is optimized for, any PC-based or mobile browser. It has been tested to run smoothly on Wintel computers, Macs, Linux machines, iPhones, iPod Touches, iPads, Android phones, Windows Mobile, Opera, and any web browser currently installed on mobile gadgets.

Watch this short video to get a bird’s-eye view of Traffic Navigator:

Here’s more good news. While version 1.0 currently has 96 points and 6 lines, version 1.1 will have 140 points and 9 lines (plus an extended C5 line). Here are the additions:

* The C5 Line #4 which currently stops with Libis Flyover will be extended to include the following points: Bonny Serrano, P. Tuazon, Aurora Boulevard, Xavierville, Ateneo de Manila University, Miriam College, C.P. Garcia, UP, Capitol Hills and Tandang Sora.

* An Ortigas line will be added to include (from point to point): C5 Flyover, Greenmeadows Ave., Lanuza Ave., Medical City, Meralco Ave., San Miguel Ave., EDSA Shrine, POEA, La Salle Greenhills, Connecticut, Wilson, Club Filipino, Roosevelt, Madison, and Santolan.

* A Commonwealth line will be added to include (from point to point): Batasan, St. Peter’s Church, Ever Gotesco, Diliman Preparatory School, Zuzuaregi, Gen. Malvar Hospital, Tandang Sora Eastside, Tandang Sora Westside, Central AVe., Magsaysay Ave., University Ave., and PhilCOA.

* A Marcos Highway line will be added to include (from point to point): San Benildo School, Robinson’s Metro East, F. Mariano Ave., Amang Rodriguez, Dona Juana, LRT-2 Station and SM City Marikina.

Carlo Ople then announced another new thing coming soon: Traffic Navigator will soon become a native app for the iPad and iPhone. This means you can fire it up directly without having to open up a browser. Analysis shows that about 14% of those who use Traffic Navigator do so via a mobile device. It makes sense then to make a native app.

The app will contain TV5 news, TV5 tweets and Traffic Navigator. Social media features are included, allowing you to share the traffic situation on Twitter and Facebook for friends who may not have the same access.

First view upon firing iPad app are top stories from TV5 as well as its tweets.
Each row can scroll left-right to reveal even more news.

How the Traffic Navigator renders on an iPad

How the app renders on an iPhone

Of course, while the team behind Traffic Navigator tries their best to keep the data accurate, there will be instances when information may be inaccurate. MMDA calls on us to help them keep the information accurate by tweeting them at @MMDANavigator or texting them at 0933-7401258.

Metro Manila Traffic Navigator
http://mmdatraffic.interaksyon.com

MMDA + Interaksyon 5 = Metro Manila Traffic Navigator

(UPDATE: Read my newer post, featuring the Traffic Navigator during its public launch, by clicking HERE.)

The Metropolitan Manila Development Authority (MMDA) has been getting a lot of praise as one of the government agencies that has been in the social media forefront, rendering public service via Twitter and Facebook. Now, they’ve levelled up once more! Partnering with Interaksyon (TV5), they have created a web-based, real-time Metro Manila Traffic Navigator.

When you go to the homepage, you are presented with the System View. At first glance, it reminds me of a subway map but it covers the major thoroughfares where the MMDA cameras (I presume) are located.

Using the red, green, yellow colors to signify heavy, moderate and light traffic, you can see at a glance where traffic is bad and where it is okay.
To get greater detail, you can also choose the Line View. In this view you can select any of several lines: EDSA, Quezon Ave., Espana, C5, Roxas Blvd, or SLEX. In this screencap, I had chosen EDSA and was presented with several streets intersecting with EDSA and their color-coded traffic status.
And when you click the Google Map icon on the extreme right of each street, this is what you see (in this case, I chose Quezon Ave.):
The website is interactive. At almost any page view, you have the chance to share the info via Facebook and Twitter as well as chat interactively with MMDA. You don’t need to open Twitter or Facebook as a separate window or tab anymore. 
I was told that updates to the website are done every 15 to 30 minutes. That’s not bad at all!
At the height of Tropical Storm Falcon, I was out of the house attending a despedida. Following the tweets of MMDA then helped me plan my route home. But this is one-up over the MMDA tweets. Why? Because if you want to check the status of EDSA-Shaw Boulevard, like I wanted to, it took a while to scroll through all the MMDA tweets to find one that reported on EDSA-Shaw. But with a visual map like this one, you can immediately check the EDSA line view and see the status of Shaw Blvd. there.
In the works also is the mobile app version of this so that it is easier for those with mobile phones to use the application.
The website is still in beta (as it says in the logo) and I think that’s because some links are not yet working. For example, I clicked on their About, FAQ and Contact Us links and was directed to the System View page. Looks like those links are still under construction.
Try it out now and see for yourselves. If you love MMDA already, you’ll love them even more after this. And thanks to Interaksyon TV5 for making this possible.
To go to Metro Manila Traffic Navigator, click HERE.

Meralco: Innovating to Empower

Who ever thought utilities could ever be exciting? 
During my corporate life years back, discussions about electricity had always been a little over my head although for a while, I was knee-deep in power discussions (financial and legal) because my employer had a joint venture with an American power company to put up a diesel power plant on a build-operate-transfer (BOT) arrangement and I was one of those in the front line. When people discussed the computations to arrive at the charge to consumers per kilowatt hour, I tended to tune out often. Talking electricity was not exactly the most exciting topic I could think of.

But a few days ago, a handful of us bloggers were invited to come see how Meralco was innovating, using available technology to empower its consumers and shape a world-class standard of living. We got a glimpse of what they are looking into to employ digital technology and incorporate it into home living.

As a consumer of electricity, walk through these possibilities with me and see which ones you’d like to see Meralco introduce soon to your home.

Innovation #1: Meralco’s Current Distribution Automation

Think of this situation. A power outage suddenly occurs somewhere in Meralco’s web of grids. In real-time, using information on their screen, they are able to pinpoint the source of the outage, shut down that malfunctioning grid, and even re-route power, if needed. The red and green icons on the screen reflect where the grids are closed or open. With these equipment, Meralco can monitor and control distribution systems from remote locations, including the overall health of the electric grid. All in real time.

They are now looking into other innovations that may be introduced to consumers. These innovations try to take advantage of existing and developing technologies to empower the consumer to manage his own energy consumption by making this information accessible even when the consumer is away from home.
I know that in North America, in particular, many green homes are already equipped with these technologies. Let’s take a look at some innovations.


Innovation #2: The Smart Meter

Think prepaid load. If it can be done with mobile phones, why not power? If you can top up your phone via SMS, it can now be done for electricity as well. Here’s how it works:

The lighted meter has load while the unlighted one does not.

Software allows you to monitor your usage and load

A light’s energy consumption reflects on this devic

Simply send out an SMS indicating how much you want to top up. 
When you’re done, this is the confirmation you see on your phone

Innovation #3: The Energy Management Portal

Imagine that now, you can have a device in your home that is able to check your energy consumption (by room or per appliance), compare your consumption to a previous month or previous year — all in real time. Via an energy management portal on a computer, you can analyze your consumption so you can turn appliances on and off to meet your power budget.

Illustration of what a smart home could look like

From your device, monitor your energy consumption timeline…

…and your utility consumption — in real-time

Innovation #4: The Smart Home

Here’s what a future smart home would look like. Add a “smart plug” to your TV, DVD player, ref or any other appliance and you can program it to switch on and off. Use your computer at home or when you’re away, use your phone or tablet to manage which devices at home turn on and off. All in real-time.

The demo below showed that with the device, you can actually set an electrical budget, say for a month. And by means of the software, lights and other pre-programmed devices can be turned off when it nears your electric budget.

Innovation #5: The Home Area Network

The prospect of a home totally controlled with the flick of a remote control was quite fascinating as I spoke with the people from Cisco. They walked us through different ways you could control your home in terms of security, entertainment and energy remotely. Your handheld device, whether it is an iPad, iPhone, Androids, etc can be transformed into control devices.

The pictures below show that by attaching a security camera (the one above costs around P800 only) to your gate or front door (or wherever you please), combined with the right software, you can actually see who is ringing your doorbell. Some security cams can be made to move around to give you a wider view. With a special door lock (they said it costs around P8,000 at hardware stores), you can open/close the door with your handheld, manually input a code to open it, or use an actual key to open the door.
The same software, via your handheld, can also act as a remote to activate your entertainment system so you can choose the movie you want to watch without physically having to go near your DVD player.

3 ways to open the door: 1) remotely via iPad 2) manually by inputting a code
3) manually with the use of a normal key
A control panel on this iPad allows you to turn lights on and off or simply dim them.
This light switch with options for Home, Away and Vacation allow you to program lights to turn on/off depending on which option you choose.
I was told that the Twin Oaks Condominium by Greenfields District along Shaw Boulevard which is being constructed, will be the first smart and green high-rise condominium that will employ this energy system. In the near future, I think many planned high-rises as well as homes will be considering these energy-saving home systems too.
Innovation #6: Meralco Apps
Got an iPad, iPhone or Android-powered device? You could have a lot more information at the tips of your fingers and available on the fly. Some time back, I wrote about the Meralco Appliance Calculator, accessible via Meralco’s website, which helps you calculate which appliances are responsible for most of your energy bill. Now the Meralco Appliance Calculator is a FREE app downloadable from the App Store. 
Meralco Appliance Calculator as seen in the App Store

But aside from this app, there are more apps coming to your device. Take a look…

Power Maintenance Schedule – Find out if there is a maintenance schedule in your area.
Business Office Directory – Locate the nearest Meralco Business Center.
Meralco e-Bill – No need to wait for the bill to be delivered to your home. Get the details right away online.
After I finished the walkthrough, I actually felt excited to test out, for real, the energy innovations shown to us. Of course, I realize not all of these can be implemented all at the same time but being a bit geeky, I really appreciate the ease with which energy management and conservation can be done both online and remotely. But for these innovations to work, there needs to be a critical mass that will be willing to pay the price for the convenience. That is the magic number that Meralco still needs to work out.
Considering the present Philippine demographics, with many still living below the poverty line, the innovation that will be most helpful and probably most used across society classes will be the prepaid load concept. I think the prepaid concept just naturally clicks with those on a very tight budget and many Filipinos are unfortunately in that situation. By allowing them to consciously top up based on their own budgets, it also makes them more conscious of energy conservation.
How about you? Which innovation did you like best?